zp77 Privacy Policy — How We Protect Your Data

1. Introduction

zp77 ("the Platform", "we", "us", "our") is committed to protecting the privacy and security of the personal information you share with us when you use our online casino and sports betting platform at https://zp77.app. This Privacy Policy sets out in plain terms how we collect your data, the purposes for which we use it, how long we keep it, who we share it with, and the rights you have as a data subject.

This Policy applies to all visitors, registered users and former users of the zp77 Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and across Bangladesh. By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, you should not use the Platform.

2. Information We Collect

We collect personal information in three ways: information you provide directly to us, information collected automatically when you use the Platform, and information obtained from third-party verification partners.

Information You Provide Directly

• Registration details: full name, date of birth, residential address, email address and mobile number (required for bKash, Nagad or Rocket account verification).
• KYC identity documents: government-issued National ID card, passport, or driving licence; proof of address such as a utility bill or bank statement.
• Payment information: mobile wallet details (bKash account number, Nagad number, Rocket number), and card details where Visa or Mastercard are used. Full card numbers are never stored on our servers.
• Communications: messages and enquiries you send to our support team via email.

Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device identifiers and mobile network information.
• Usage data: pages visited, time spent on each page, games played, bets placed and amounts wagered, session start and end times (recorded in Bangladesh Standard Time, BST UTC+6).
• Cookie and tracking data: session cookies required for platform function, analytics cookies used to understand aggregate usage patterns. See Section 6 for full cookie details.

Information from Third Parties

• Age and identity verification results from our KYC service partners, used to confirm your eligibility to use the Platform.
• Fraud and risk signals from payment processors and anti-fraud platforms, used to protect the integrity of our payment systems.
• Responsible gaming alerts from self-exclusion registers, where you have registered with such a service and authorised the sharing of that status.

3. How We Use Your Information

zp77 uses the personal information we collect for specific, legitimate purposes only. We do not use your data for any purpose incompatible with those listed below:

• Account creation and management: to register your account, verify your identity, process deposits and withdrawals, and manage your player profile.
• Service delivery: to provide access to games, sports betting markets, promotions and customer support services.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering laws, KYC requirements, and responsible gaming regulations, including the enforcement of our 21+ age policy.
• Fraud prevention and platform security: to detect and prevent fraudulent transactions, account takeover attempts, bonus abuse and other forms of prohibited activity.
• Service improvement: to analyse usage patterns, identify technical issues, and improve the performance and user experience of the Platform for players across Bangladesh.
• Marketing communications: to send you promotional offers, bonus notifications and platform updates — but only where you have opted in to receive such communications and in accordance with applicable laws. You may opt out at any time by contacting support.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual necessity: processing required to create and administer your account and provide the services you have requested.
• Legal obligation: processing necessary to comply with anti-money laundering laws, KYC obligations, and regulatory requirements applicable to online gaming platforms operating in the Bangladesh market.
• Legitimate interests: fraud prevention, platform security and service improvement — activities where our interests and the interests of our players are aligned in maintaining a safe, reliable gaming environment.
• Consent: where we send you marketing communications or use non-essential cookies, we rely on your explicit, freely given consent, which you may withdraw at any time without penalty.

5. Sharing Your Information

zp77 does not sell, rent or trade your personal data to any third party for marketing purposes. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

We may share data with:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard and their processing partners): solely to process deposit and withdrawal transactions you authorise.
• KYC and identity verification providers: to verify your age and identity as required under our eligibility rules and applicable anti-money laundering obligations.
• Game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Spribe and Ezugi): limited technical session data required for game delivery — these providers do not receive your financial or identity documents.
• Law enforcement and regulatory authorities: where we are legally required to do so by court order, regulatory demand or applicable law, including anti-money laundering investigations.

6. Cookies and Tracking Technologies

zp77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse aggregate usage patterns so we can continue improving the site for players across Bangladesh.

Types of Cookies We Use

• Strictly necessary cookies: required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform features.
• Analytics cookies: used to count page visits and understand how players navigate the Platform. The data is aggregated and anonymised — we cannot identify individual players from analytics data.
• Preference cookies: store your language and display preferences so you do not need to re-enter them on each visit.

You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in the most common mobile browsers used in Bangladesh, please refer to your browser's help documentation.

7. Data Retention

We retain your personal data for as long as your account is active and for a further period after account closure as required by applicable law and regulatory obligations. For most players, this means account records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.

Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we securely delete or anonymise it. You may request early deletion of your data by contacting support, subject to our legal obligations to retain certain records.

8. Data Security

zp77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls that limit internal staff access to personal data on a strict need-to-know basis, and regular security assessments of our platform infrastructure.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

9. Your Privacy Rights

As a zp77 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered mobile number for identity verification.

• Right of access: request a copy of all personal data we hold about you, provided in a commonly used electronic format.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: request that we pause processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to withdraw consent: where we process your data based on consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will respond to all privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.

10. Children and Minors

zp77 is strictly an adult platform. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

zp77 reserves the right to update this Privacy Policy at any time. When we make material changes — for example changes to how we use your data, who we share it with, or your rights as a data subject — we will notify you by email to your registered address or via an in-platform notification, and will update the "Last updated" date at the top of this page.

Your continued use of the Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the Platform and may request account closure by contacting our support team.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how zp77 handles your personal information, our support team is available 24 hours a day, 7 days a week.

Email support (plain text — not a link): [email protected]